Role Purpose:
- SAP Technical Support will be in charge of the expert level hotline support for technical issues on SAP Success Factor and coordination with IT Vendor for resolution.
- Technical Support role is to analyze and try to resolve all SAP Success factor technical related issues and escalate it to SAP or system administrator in MAF holding.
- The role holder will be part of any new implementation & support the rollout plan.
Role Details – Key Responsibilities and Accountabilities:
- Technical Support role is providing the first technical support level & advise the best technical solution
- The technical support should be fully aware of SAP Success factor modules in order to advise the best technical solutions
Processes and Procedures
- Develop the architecture and implement processes of a high-performance, stable and high-scale e-commerce backend
- Develop processes and ideas for new programs, products, or features by monitoring business requirements, industry developments and trends
- Establish a link between development processes and Product Owners at an operational level
- Maintain the Minimum SLA for all SAP related tickets
- Communicate SAP or the implementation company to make sure that the end users related tickets are resolved on timely manner
- Make sure that the data flows between HC Systems are done on time
- Monitor the data integration jobs with SAP Success factors
- Support end users (HC & Finance) during the UAT phase & validate the outputs
Functional/Technical Competencies
- Maintain a technical high knowledge with the latest technologies & SAP development plan
- Make sure that SAP quarter batch implementation is not affecting the operations
Job Details
| Posted Date: | 2019-11-14 |
| Job Location: | Dubai, United Arab Emirates |
| Job Role: | Information Technology |
| Company Industry: | Wholesale & Import/Export Trade |
Preferred Candidate
| Career Level: | Mid Career |
| Degree: | Bachelor's degree |
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