Role Purpose:
The Front Line staff will carry out operations in the store, such as shelf space & warehouse organization, scanning items, payment and resolving customer queries and providing the necessary information. He / She will be in charge of maintain the cleanness of the store. He / she will have to work in different departments such as (CCO, Receiving, Textile, CG, LHH, HHH and Fresh Food department).
Role Details – Key Responsibilities and Accountabilities:
Merchandise and Inventory Stocking
- Transport the merchandise and inventory from the receiving area to the selling area
- Fill and arrange the items on shelves, and ensure the selling area is organised and displays as per the company merchandise policy
- Place and maintain the necessary labels and price tags on items to ensure accurate labelling of items and correct pricing
- Identify and segregate waste and damaged products on daily basis while maintaining a record of the waste and damaged items
- Participate in labelling surveys to ensure correct product pricing
- Ensure the appropriate arrangements of the section space in the warehouse
- Ensure adherence to the health, safety and hygiene procedures
Transaction Processing
- Scan the items, register the sales, and process transactions using the required mode of payment
- Ensure proper rates / denominations of currencies are communicated to the customers
- Conduct security checks for the currency when required
Cash Counter
- Install, check, and manage the cash unit and return it at the end of each day
- Take full responsibility for the security of their designated counter, cash and other valuables
- Ensure that bags, card machine and stationary are constantly available at the cash counter
- Follow the opening, closing, and cash reconciliation procedures
Customer Service
- Guide customers through the store upon customer requests, and provide excellent customer service at all times
- Pack the customers’ scanned items when needed to ensure efficient and speedy service
- Communicate all customer feedback to the appropriate channels to ensure that the necessary action is taken
- Promote add-on sales and maintain an awareness of all promotions and advertisements
Store Asset
- Ensure that trolleys and baskets are available at the entrances
- Respect and enforce the security and safety procedures
- Report any action that might interfere with the proper operations of the company
Human Capital Responsibilities
- Apply and follow MAF Retail’s Human Capital and corporate policies, relevant procedures and instructions
Financial Responsibilities
- Ensure alignment of procedures in accordance with the Delegation of Authority (DOA)
Disclaimer: This role description reflects the general details considered necessary to describe the principal responsibilities of the role identified and shall not be construed as an exhaustive description of all the work requirements inherent to success in the role.
Job Details
| Posted Date: | 2019-11-14 |
| Job Location: | Dubai, United Arab Emirates |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Wholesale & Import/Export Trade |
Preferred Candidate
| Career Level: | Entry Level |
| Nationality: | United Arab Emirates |
| Degree: | Diploma |
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